When will I receive my order?
Upon selecting an item, size, and weight, you will see an estimated processing time under the product description, below "Buy it now" button. The estimated delivery date will be the processing time plus delivery time for your selected shipping method. (Economy shipping usually takes an additional 5-7 business days, Standard shipping usually takes an additional 3-4 business days, and Expedited shipping takes an additional 1-2 business days)
What are my payment options?
Dellafora accepts VISA, MasterCard, American Express and Discover cards.
Do you process international orders?
Unfortunately at this time, we do not ship internationally. However, if you have a verified shipping address in the United States, we can ship it to that address.
Do you ship to PO Boxes or APO/FPO addresses?
Yes, we ship to PO Boxes and APO/FPO addresses via USPS. Please allow an extra 1-2 days for PO Boxes and an extra 2-3 weeks for APO/FPO address.
Why are your prices so cheap?
We can dramatically lower our prices because our products are directly from manufacturers. Additionally, we save on overhead and operating costs by offering our products and services exclusively through our website.Are your rings hollow?
No, our rings are not hollow. All of the rings featured on the Dellafora website are made of solid gold or platinum. All rings are stamped accordingly as per industry standard to indicate the purity of the metal. All of our products come with a certificate of authenticity certifying that products meet or exceed industry standards for quality and metal purity.What does 10K mean? 14K? 18K?
Gold is measured in units called "karats." 24K gold is considered pure gold.
10K gold contain 10 parts gold and 14 parts alloy - otherwise considered 41.67% gold. 14K gold contains 14 parts gold and 10 parts alloy - otherwise considered 58.33% gold. 18K gold contains 18 parts gold and 6 parts alloy - otherwise considered 75% gold.
What does PLAT mean?
PLAT refers to the mark on platinum jewelry indicating that the piece is made of at least 95% pure platinum (5% of other base alloy metals).I am allergic to nickel. Do your white gold rings have nickel in them?
Since gold is a naturally yellow metal, alloys are added to make it appear less yellow. It is also rhodium plated to create a crisp white finish. The alloys used in our white golds include nickels. If you have a nickel allergy, we suggest you buy yellow gold (which has no nickel content) or platinum.
What if I ordered the wrong size?
We offer a 30 day return policy for all items purchased from Dellafora. You can return the item for a refund and reorder the correct size at dellafora.com
Please visit our return page for more information.How do I know what size to order?
Unfortunately, there is no universal ring sizer. Therefore, different jewelers will size the same ring differently. We suggest going to at least 2-3 different jewelers to get a more accurate reading.
When will my credit card be refunded?
After we receive your return, it usually takes 1-2 business days for us to inspect the rings. Once your refund has been processed, please allow 5-7 business days for it to show up on your credit card statement or bank. Each bank or credit card company has different policies regarding how refunds are entered during the billing cycle. Please note that this time may take longer, even up to one billing cycle, depending on your bank or credit card institution.Can I exchange to different size, width or style?
We will process a refund of your returned item(s). If you would like to order different size, width, or style, please place a new order at www.dellafora.comWhat happens if I don?t like the ring I ordered?
Dellafora offers a 30 day refund policy on all merchandise purchased from us. We want you to be completely satisfied with your purchase. Please let us know if you have a specific request by contacting customer service .
Will I get a refund if my ring is engraved or has a satin finish?
Yes, you may receive a full refund on engraved rings and rings with a special surface finish. We do not charge any restocking fees for engraved or surface finished rings as long as you are within our 30 day refund policy. The ring(s) must be in new and unused condition and may only be engraved and finished by Dellafora. Rings that have been engraved or finished by another party are not eligible for refund. Shipping charges, satin finish charges, and special engraving fees are not refundable.