My husband family would like us to get married 2 weeks earlier so we received the ring only 2 days before wedding. The ring is fit but a bit too tight. We contacted Dellafora for exchange for a half size bigger. They responded so fast and were so helpful. They allowed us to use the ring for the ceremony and shipped back for exchange later. They also placed the order for exchange for us for the convenience.
The exchange process was so smooth but the wrong size was accidentally sent to us. We contacted Dellafora again. We had to shipped the wrong ring back and got a correct one with express shipping.
My husband is in love with all the rings!!
I really appreciate they way customer service help us all the way through. They were so understanding that my ceremony will never feel complete without a ring and how stressed we were if we have to get a new ring in just a day before ceremony.
If you consider Dellafora, you should know
1. Their customer service is the best!
2. Exchange process is easy and straightforward. No question ask. Free return label provided.
3. I think they make rings to order since we have to wait for about 7-9 days every time the exchange happens. Just prepare for the wait because they handle everything else and make it easy for you
Thank you again for all your help and I am highly recommend Dellafora ☺️
